Send the spec, get the numbers
Application, volume, destination port. With those three we can quote.
Container loading at the factory yard
Two ways in, one response time
WhatsApp when you need speed, email when the RFQ has attachments. Both land on the same sales desk.
Four data points make a fast quote
Answer these up front and your RFQ skips a round of questions.
Volume and cadence
A trial container or a programme? Call-off monthly, quarterly, or by season?
Destination port
The port and country determine freight, the document set, and any testing the import requires.
Target spec
The application, the size or shape, targets for fixed carbon and ash, and retail or bulk packaging.
Timeline
Your delivery window, so we can lock in a production slot before we quote.
Before you write
Short answers to the questions most buyers ask first.
What is the minimum order quantity?
One 20 ft container, loaded to about 18 t. A 40 ft holds about 26 t, and larger quantities earn a discount. We do not ship LCL or pallet lots, although a mixed-product container is fine for a trial.
Can I get samples before ordering?
Yes. Samples up to 1 kg are free, with the shipping on your account. Larger samples are charged at a minimum price. Ship collect on your own DHL or FedEx account, or ask us for a quote from our preferred courier.
What is the production lead time?
Typically 1 to 4 weeks from order confirmation to loading, depending on the quantity and the orders already in production. Peak season slots in Q3 and Q4 should be booked in advance.
What payment terms do you accept?
A 30% deposit on order and 70% against the shipping documents. On programme contracts we accept an irrevocable LC at sight. First orders are not shipped on open account.
How do I know the spec is genuine?
Each batch is tested in our own lab, and the container CoA quotes the batches that were loaded. On request we book SGS, Sucofindo, or Carsurin for pre-shipment inspection and factory audit at cost, and the MSDS and self-heating test report are issued before the vessel sails.
What packaging options exist?
Shisha lines go in 500 g, 1 kg, and 3 kg inner boxes packed into master cartons. BBQ lines go in 3 kg, 5 kg, 10 kg, and 20 kg bags. Lump and fines go in PP bags, kraft bags, and 1 t jumbo bags. Above the design minimums, any product can carry your branding.
Do you produce under private label?
Yes. Any product in the catalogue can carry your branding: your artwork on inner boxes, bags, and master cartons, printed to your dieline once proofs are approved. Mixed containers under one label are a routine way to launch a range.
Which Incoterms and ports do you work with?
FOB Jakarta (Tanjung Priok) or Semarang as standard, CIF or CFR to the major ports on request, and EXW for buyers running their own forwarders. The MSDS and the non-self-heating test report carriers require under IMDG Class 4.2 come with every booking.