Send the spec, get the numbers
Application, volume, destination port. That is all we need to quote.
Container loading at the factory yard
Two ways in, one response time
WhatsApp for speed, email for RFQs with attachments. Both hit the same sales desk.
Four data points make a fast quote
RFQs with these answered skip a round of questions.
Volume and cadence
Trial container or programme? Monthly, quarterly, or seasonal call-off?
Destination port
Port and country set freight, documents, and any import-specific testing.
Target spec
Application, size or shape, fixed carbon and ash targets, retail or bulk packaging.
Timeline
Required delivery window, so we can confirm a production slot before quoting.
Before you write
The short answers to what most buyers ask first.
What is the minimum order quantity?
One 20 ft container, about 18 t depending on product and packaging. We do not ship LCL or pallet quantities; mixed-product containers are fine for trials.
Can I get samples before ordering?
Yes. Samples of up to three products ship by courier within a week; you pay freight only. Sample batches carry the same batch record as production stock.
What is the production lead time?
Three to four weeks from deposit to loading for standard products, five to six for OEM packaging. Peak season slots (Q3 to Q4) should be booked a quarter ahead.
What payment terms do you accept?
30% deposit at order, 70% against shipping documents. Irrevocable LC at sight is accepted for programme contracts. No open account on first orders.
How do I know the spec is real?
Every batch is lab-tested in-house and the container CoA quotes the loaded batches. On request we book SGS, Sucofindo, or Carsurin pre-shipment inspection and factory audit at cost, with MSDS and the self-heating test report issued before the vessel sails.
What packaging options exist?
Inner boxes (1 kg), master cartons, kraft bags (10 to 15 kg), woven PP bags (15 to 25 kg), and 1 t jumbo bags. Printed OEM packaging from 200 cartons or 500 bags per design.
Do you produce under private label?
Yes, OEM is most of our shisha volume. Your artwork on boxes, cartons, and bags above design minimums, with mixed containers available for range launches.
Which Incoterms and ports do you ship on?
FOB Jakarta (Tanjung Priok) or Semarang as standard, CIF or CFR to major ports on request, EXW for buyers with their own forwarders. Each booking includes MSDS and the non-self-heating test report carriers require under IMDG Class 4.2.