Is the wood legally sourced?
Yes. Wood comes from licensed plantation concessions with SVLK legality documentation, Indonesia's timber legality assurance system. Origin paperwork is retained per lot and available to buyers.
Hardwood charcoal
Licensed plantation hardwood for long-burn lump.
Some applications still want real lump: fast ignition, high peak heat, and a wood-fire profile that briquettes do not give. Our hardwood line uses licensed plantation species carbonized slowly for density, then screened to size.
How does hardwood lump burn compared to shell briquettes?
Lump lights faster and peaks hotter; briquettes hold a flatter curve for longer. Restaurants running charcoal ovens usually take the 80% carbon lump; retail grill bags are better served by briquettes.
What sizing is standard?
50 to 150 mm after double screening. Undersize goes to the fines line. Custom bands are possible on volume, quoted per RFQ.
Product FAQ
Ordering, testing, and shipping for this line.
What is the minimum order quantity?
One 20 ft container, about 18 t depending on product and packaging. We do not ship LCL or pallet quantities; mixed-product containers are fine for trials.
Can I get samples before ordering?
Yes. Samples of up to three products ship by courier within a week; you pay freight only. Sample batches carry the same batch record as production stock.
What is the production lead time?
Three to four weeks from deposit to loading for standard products, five to six for OEM packaging. Peak season slots (Q3 to Q4) should be booked a quarter ahead.
What payment terms do you accept?
30% deposit at order, 70% against shipping documents. Irrevocable LC at sight is accepted for programme contracts. No open account on first orders.
How do I know the spec is real?
Every batch is lab-tested in-house and the container CoA quotes the loaded batches. On request we book SGS, Sucofindo, or Carsurin pre-shipment inspection and factory audit at cost, with MSDS and the self-heating test report issued before the vessel sails.
What packaging options exist?
Inner boxes (1 kg), master cartons, kraft bags (10 to 15 kg), woven PP bags (15 to 25 kg), and 1 t jumbo bags. Printed OEM packaging from 200 cartons or 500 bags per design.
Do you produce under private label?
Yes, OEM is most of our shisha volume. Your artwork on boxes, cartons, and bags above design minimums, with mixed containers available for range launches.
Which Incoterms and ports do you ship on?
FOB Jakarta (Tanjung Priok) or Semarang as standard, CIF or CFR to major ports on request, EXW for buyers with their own forwarders. Each booking includes MSDS and the non-self-heating test report carriers require under IMDG Class 4.2.